State Farm® Insurance Agent Kelly Cook
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barbara Bernier
June 16, 2025
5
out of
5
rating by Barbara Bernier
"Kelly Cook is one of the best agent I have ever worked with. Been with them for years. Thank you Kelly Cook for the professional service and care for your clients"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Kelly Cook State Farm"
Vivian Suchil
June 16, 2025
1
out of
5
rating by Vivian Suchil
"I was profoundly disappointed by this agent's lack of accountability and initiative. The absence of transparency and communication became glaringly obvious when multiple requests to add a new vehicle were not handled in a timely and efficient manner. When I raised these concerns with the agent, her response was both annoyed and unhelpful despite utilizing her services for 3 years. After I informed her of our decision to switch agents, she responded in a vindictive and unprofessional manner."
We responded:
" We did notice we did not have a client under this name however we will assume a client under another name. Thank you for sharing your feedback. We understand how upsetting it can be to face an unexpected situation and realize the coverage isn't what you were expecting. Our goal is always to ensure our clients have the right coverage for their needs, and we’re sorry to hear about the challenges you faced during your claim process. Coverage is based on what was selected at the time the policy was set up, and we encourage regular reviews to ensure policies match changing needs. After review we are glad we were able to help add those coverages you needed going forward. We appreciate your business for the 1 year as well. We have made multiple efforts to reach out and address the issue regarding the addition of your vehicle, as we always strive to provide timely and transparent communication. We regret that our attempts may not have met your expectations and that our service fell short in this instance. If you're open to it, we’d still appreciate the opportunity to speak directly with you to clarify any miscommunication and ensure your transition is as smooth as possible. Your feedback is essential in helping us improve. Please know that we take your concerns seriously and never intend for any client to feel ignored or undervalued. Thank you again for your time with us. Kelly Cook State Farm Insurance "
Catherine Ka'alani
May 15, 2025
5
out of
5
rating by Catherine Ka'alani
"Kelly and Emily have been amazing to work with! We recently signed policies with them, and they have been very responsive, informative, and patient as I worked through obtaining quotes and understanding my coverage options. I'm looking forward to working with them!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Welcome to our State Farm Family. Kelly Cook State Farm Insurance "
Martin Magana
May 11, 2025
5
out of
5
rating by Martin Magana
"Nice person"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Kelly Cook State Farm"
Pat Fenceroy
April 16, 2025
5
out of
5
rating by Pat Fenceroy
"Since speaking to Emily Workman on 2/10/2025, she has taken time to inform me of the benefits of having State Farm as my auto insurance carrier. She is patient and knowledgeable while answering my questions. She was able to alay fears that made me hesitant to leave my old company and give State Farm a try. Thank you, Emily."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Welcome to our State Farm Family. Kelly Cook State Farm Insurance. "
Boba Da
March 20, 2025
5
out of
5
rating by Boba Da
"Great services, I would highly recommend it to whoever looking for news insurance companies and agencies."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Welcome to Kelly Cook State Farm Insurance. "
Miriam Moore
March 19, 2025
5
out of
5
rating by Miriam Moore
"Kelly and her team have been great! Great rates and service all around."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Kelly Cook State Farm "
Gal Friday
March 11, 2025
5
out of
5
rating by Gal Friday
"Kelly and her team are knowledgable and able to explain the ins and outs in a way that is super comforting."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Kelly Cook State Farm "
Janelle
February 28, 2025
5
out of
5
rating by Janelle
"Super easy and simple process! Ashlyn explained the policy details very well and answered all my questions. Also got me the lowest quote for my car insurance, would highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Welcome to our State Farm Family. - Kelly Cook State Farm Insurance "
Tarun Bahroos
February 4, 2025
5
out of
5
rating by Tarun Bahroos
"I have been using StateFarm for the last 2 years now and have 2 of my cars and home insured with them. Emily is very helpful and has always been very quick to respond to any questions/concerns I have with my policy. She always goes the extra mile to help."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Kelly Cook State Farm Insurance. "
Adam Fennell
January 31, 2025
5
out of
5
rating by Adam Fennell
"Kelly and her team do an excellent job providing the best customer service you could ask for, while being pro-active in offering potential discounts or other services that may be benificial. Great with communication as well. I would certainly suggest the Kelly Cook State Farm agency if you in need of auto, life, or any insurance policys! Thanks Kelly!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We love having the opportunity to take care of your family for all of your insurance needs. Kelly Cook State Farm"
Dana Fergins
January 31, 2025
5
out of
5
rating by Dana Fergins
"Professional and prestigious service with expertise. Offers the best advice to accomodate your needs! Best in Plano!"
We responded:
"Thank you Dana for supporting us! We appreciate you allowing us to take care of all of your insurance needs! Kelly Cook State Farm Insurance. "
Muneer Shahabaz
January 21, 2025
5
out of
5
rating by Muneer Shahabaz
"Fantastic Service with Effortless Processing! I had an excellent experience from start to finish. The service was prompt, professional, and incredibly friendly. The entire process was seamless and easy to navigate, making everything feel effortless. From the moment I made my inquiry to the final delivery, each step was clearly explained, and I never felt confused or overwhelmed. It's rare to find a company that combines efficiency with excellent customer care—highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! I am glad Emily took care of you to welcome you to our Family. We want to Thank you for joining Kelly Cook State Farm Insurance!"
The Wake Up Make Up Show
January 17, 2025
5
out of
5
rating by The Wake Up Make Up Show
"Great experience and Ashlyn was the best. Saved me $$$$."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Welcome to our State Farm Family!!! - Kelly Cook State Farm Insurance. "
Dana Thalman
December 29, 2024
5
out of
5
rating by Dana Thalman
"Emily was so helpful and personable!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Miguel Herrera
December 26, 2024
5
out of
5
rating by Miguel Herrera
"Great Agent, Kelly have been explain me and take a moment all time to respond all ofmy question and concerns, thank you Kelly for you service great job"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for being apart of our State Farm family for all of your insurance needs! "
Moises Moises
December 23, 2024
4
out of
5
rating by Moises Moises
"It was a great interaction with the insurance agent Emily Workman. She was quick in responding to my emails. She also talked to me via phone to explain the packages of insurance. I highly recommend her. Thank you so much for your help."
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs! Kelly Cook State Farm Insurance "
Kristy Hewgley
December 17, 2024
5
out of
5
rating by Kristy Hewgley
"Ashlyn Way was great. She was very knowledgeable with my life insurance and contacted me immediately with amazing prices. Highly recommend her!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Kelly Cook State Farm Insurance "
April Marin
December 13, 2024
5
out of
5
rating by April Marin
"They are prompt and timely and always look for ways to save you money!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Ramon Griner
December 13, 2024
5
out of
5
rating by Ramon Griner
"This was a great experience with Emily and i totally am glad I have insurance with you. Thank you for all you do. It’s a great day."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jordan Bushee
November 25, 2024
5
out of
5
rating by Jordan Bushee
"Best costumer service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Mr. AreeN
November 20, 2024
5
out of
5
rating by Mr. AreeN
"I had a fantastic experience working with Kelly Cook as my insurance agent. She was knowledgeable, professional, and went above and beyond to ensure my insurance policy met all my needs. Kelly took the time to explain every detail, answer my questions thoroughly, and provide clear options, which made the entire process stress-free. Her responsiveness and dedication were outstanding—I truly felt like I was in great hands. If you’re looking for someone who genuinely cares about their clients and delivers exceptional service, I highly recommend Kelly Cook."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! We are so grateful for you and your business. We welcome you with open arms to our State Farm Family. Kelly Cook State Farm Insurance"
Brynn Pollock
November 19, 2024
5
out of
5
rating by Brynn Pollock
"Very professional and helpful!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Kelly Cook State Farm Insurance"
Colten Caldwell
November 19, 2024
5
out of
5
rating by Colten Caldwell
"I recently had the pleasure of working with Kelly Cook, and I can't recommend her highly enough! Not only is she incredibly knowledgeable about the insurance industry, but her professionalism and dedication truly set her apart."
We responded:
"Thank you for reviewing our State Farm family! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for allowing us to take care of your insurance needs. Kelly Cook State Farm "
Adam Nelson
November 19, 2024
5
out of
5
rating by Adam Nelson
"The best customer service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Kelly Cook State Farm Insurance"