State Farm® Insurance Agent Kelly Cook

"Kelly was my agent for close to 10 years and was always great and easy to work with. However, I called her the last week of January 2024 and told her to cancel my policy effective February 3rd 2024. I then got money taken out of account in February and when I called was told that is standard practice and that my policy was in fact canceled and I would be getting a refund of what was taken out as well as for 10 days that my previous month covered me on that I had canceled. Well, come this month (march) I had another payment taken out - called and talked to Kelly and was told I would have an answer the same day. I never received a call back and of course still don't have my money. I called State Farm corporate the same day when I had not heard back from Kelly and they told me she had just placed my cancelation that day and that it will take about 10 days to get any money back. Would be nice if my policy was canceled when I asked and never had money taken out of my account so now I have $500 missing from without any resolve from Kelly or StateFarm to get it back to me sooner."

"Kelly is absolutely awesome. When I tell you handles it all for me, She DOES! Always, a text or email away and is always quick to respond and go the distance. Thanks for GIVING ME GREAT CUSTOMER SERVICE and keeping me insured. So about that lower rate? #lol #nobutfrfr Keep up the GOOD WORK!"

"Kelly and her team are super responsive and helpful. It’s so nice to be able to call/text and get an immediate response verses having to wait on hold and go through a phone tree. She even has texting capabilities which is super convenient. Kelly has been able to get a great product mix for me which meets my needs and at a very competitive premium."

"We have been insured with Kelly’s office for over 8 years and have had the best service. If I ever have any questions or issues with my policies I can count on her to respond quickly and make sure we are taken care of. We recently became homeowners and Kelly was so quick to work on our policy to make sure our biggest asset is covered. We love her!!"

"Less than one star!!! This is NOT my insurance company and WILL NEVER be! I called to check on a claim that was filed under another driver and the lady that answered the phone told me "this is NOT the number to claims, you can find it on google!" This is not customer service and will never be acceptable, in my opinion. She was extremely rude on all accounts and I would never want someone like this working for my company or even working in anything related to customer service, PERIOD!! **I am not able to reply to your response publicly so I will edit my post here. I understand that customer reviews are important and being that I am not a client should NOT be in question, I stated this in my original post. I have a claim number and a claim started with State Farm. I "googled" the number as the lady that answered the phone TOLD me to do. The number that was given to me by your client was the number that I called. MY insurance agency would have helped ANYONE that called. There is absolutely no reason that anyone should answer the phone in any type of capacity in the manner that the lady that answered did. Much less the tone and verbiage which she used. This review strictly reflects the response of the person that took my call. I would look into that and look into taking care of all people not just your clients, as you work in customer service.**"

"My service with the Kelly Cook State Farm team has been phenomenal. Kelly perfectly crafted several policies for me and out beat competitors. I was dedicated to my former insurance company and thought no one could do it better, so this was a hard sale. Not only did Kelly beat my rate by more than half, her personalized customer service sealed the deal. I am in real estate and I intend to send my clients her way. Luckily I haven’t had a need for a claim, but everything I’ve asked for thus far, Kelly has delivered. I highly recommend her service, professional, efficient, and well-versed in her craft."