State Farm® Insurance Agent Kelly Cook

"Kelly is absolutely awesome. When I tell you handles it all for me, She DOES! Always, a text or email away and is always quick to respond and go the distance. Thanks for GIVING ME GREAT CUSTOMER SERVICE and keeping me insured. So about that lower rate? #lol #nobutfrfr Keep up the GOOD WORK!"

"Kelly and her team are super responsive and helpful. It’s so nice to be able to call/text and get an immediate response verses having to wait on hold and go through a phone tree. She even has texting capabilities which is super convenient. Kelly has been able to get a great product mix for me which meets my needs and at a very competitive premium."

"We have been insured with Kelly’s office for over 8 years and have had the best service. If I ever have any questions or issues with my policies I can count on her to respond quickly and make sure we are taken care of. We recently became homeowners and Kelly was so quick to work on our policy to make sure our biggest asset is covered. We love her!!"

"Less than one star!!! This is NOT my insurance company and WILL NEVER be! I called to check on a claim that was filed under another driver and the lady that answered the phone told me "this is NOT the number to claims, you can find it on google!" This is not customer service and will never be acceptable, in my opinion. She was extremely rude on all accounts and I would never want someone like this working for my company or even working in anything related to customer service, PERIOD!! **I am not able to reply to your response publicly so I will edit my post here. I understand that customer reviews are important and being that I am not a client should NOT be in question, I stated this in my original post. I have a claim number and a claim started with State Farm. I "googled" the number as the lady that answered the phone TOLD me to do. The number that was given to me by your client was the number that I called. MY insurance agency would have helped ANYONE that called. There is absolutely no reason that anyone should answer the phone in any type of capacity in the manner that the lady that answered did. Much less the tone and verbiage which she used. This review strictly reflects the response of the person that took my call. I would look into that and look into taking care of all people not just your clients, as you work in customer service.**"

"My service with the Kelly Cook State Farm team has been phenomenal. Kelly perfectly crafted several policies for me and out beat competitors. I was dedicated to my former insurance company and thought no one could do it better, so this was a hard sale. Not only did Kelly beat my rate by more than half, her personalized customer service sealed the deal. I am in real estate and I intend to send my clients her way. Luckily I haven’t had a need for a claim, but everything I’ve asked for thus far, Kelly has delivered. I highly recommend her service, professional, efficient, and well-versed in her craft."

"I chose The Kelly Cook agency because i love supporting women in business. I have my Home and Automobile insurance and health with her, and I get great value for my money. Kelly is focused on getting you the right coverage, explaining the insurance and she made sure my family was taken care of. I highly recommend her , and you would be doing yourself a favor if you call to make an appointment and see what she can do to help you with all of your insurance needs. You will be really glad you did. She’s the best!"

"My agent, Kelly Cook, is the absolute BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is one reason I remain a loyal Kelly Cook State Farm customer. Kelly, you ROCK! Good Rates on my insurance needs, too!"

"UNCOVERED: We were shocked. We cancelled insurance on 1 of our 3 cars after selling that car. Kelly and her team (Accidently) cancelled coverage on all 3 of our vehicles. We were without insurance for 2 plus weeks. We would not have noticed unless we had switched agents. Needless to say - Kelly and her helper need attention to detail training. Maybe this is the wrong business for them to be in... RESPONSIVENESS: Thank you for the years of service you tried to provide us. We appreciate your attempts to support us. Kelly was new to the industry when she purchased the agency from our former agent. She is working hard to learn the industry and is gaining experience. Kelly and her team were slow to respond to our needs. The fastest response we got is when we were asked why we decided to switch to a new agent. DETAILS MATTER: The knowledge and experience exhibited by Kelly and her helper was lacking excellence. We expected more attention to details and we expected the team to help us know what we need based on our true needs. Her small front office person tried to help us with our needs, but was not as knowledgeable and did not explain why we needed any policy changes to cover future risks. We prefer someone who is more customer service oriented and someone who can explain in plain words what we needed and why we needed it. EXPERIENCE: We have selected a new agent with a larger team, more years of combined experience, with a strong focus on customer service (only 5.0 star Reviews) and quick responsiveness. We needed someone who can cut through the industry jargon and explain in simple terms how to protect our family from most commonly experienced risks while balancing the future impacts on our finances. We wish Kelly and her team the best."

"Kelly has been beyond amazing and has helped my transitional move from Indiana to Dallas be worry free and more than welcoming! She’s gone above and beyond in helping me and my little family get settled in and has made sure than every one of my needs are met! She’s responsive and personable. She’s more than just a State Farm agent! I highly recommend her to anyone looking for an agent in the Plano / Far North Dallas region! Thanks so much Kelly for all you do!"